If you are attempting to Download or Play a game using the PC app and you either: Receive "Error ID: 109 Failed retrieving server information". Are prompted to log in and are redirected to your Residential Billing Account website Then you will need to follow…

Error ID 120 is typically caused when you attempt to Download or Play a game that is not in your Games Subscription (i.e. You have the Quickpack Subscription and attempt to download/play a game that is only available to Unlimited Subscribers). You can avoid…

This article will detail the instructions on how to configure your AVG Internet Security 2011. 1. Double click on the AVG Internet Security icon next to your clock (typically in the bottom right corner of your screen) 2. Click Tools > Firewall Settings…

This article will detail how to configure your Norton Internet Security Firewall. 1. Double click on the Norton Internet Security icon next to your clock (typically in the bottom right corner of your screen) 2. Click the "Settings" button at the top of the…

This article will detail how to configure the PC app with Kaspersky Internet Security 2011.1. Right-Click on the Kaspersky Internet Security icon in the bottom right corner of your screen (next to the clock) and choose "Kaspersky Internet Security" 2. When…

This article will detail the steps required to configure your McAfee Internet Security.1. Close the PC app by Right-Clicking the PC app icon in the bottom right corner of your screen (next to the clock) and choose Exit 2. Open the "McAfee Internet Security"…

This article will detail how to configure your Trend Micro Firewall.1. Please ensure that the PC app is closed (right-click the PC app icon in the bottom right corner of your screen--near the clock--and choose Exit) 2. Open the Trend Micro Internet Security…

Please follow these directions to change your Screen Resolution if your Operating System is Windows Vista (please click HERE if you have Windows 7):1. Close the PC app by Right Clicking the Icon in the bottom right corner of the screen (next to your clock)…

You click on a game and it brings up the Details screen, but you don't see the "Download & Play" button for the game. No need to worry though! All we have to do is adjust your Screen Resolution. Please follow the directions below if you have Windows XP:…

This article will detail the steps to configure your Norton 360 Firewall. 1. Double click on the Norton 360 icon next to your clock (typically in the bottom right corner of your screen) 2. Click "Settings" at the top of the Norton 360 window 3. Click "Firewall"…