When you open the PC app, you receive a gray screen that says "Oops! It appears you do not have Adobe Flash Player installed." We just need to download and install the Internet Explorer version of Adobe Flash. To do so, simply click HERE and choose Run. NOTE:…

Whenever you attempt to launch the PC app you receive a white screen where "9%" flashes across repeatedly and the PC app never fully loads. Follow these directions to resolve this issue:1. Close the PC app by Right Clicking on the Icon in the bottom right…

This article will detail how to configure your Frontier Internet Security. 1. Open the Frontier Internet Security program by double clicking on the Frontier Internet Security icon next to the clock (typically in the bottom right corner of your screen). 2.…

These issues indicated below are typically caused by a Firewall program blocking communication between the PC app and our game servers.PC app freezes at 99%: An IOErrorEvent occurred while loading the XML File: Internet Offline Indicator: Please click the…

Your connection to the games server was lost for some reason. The game you are running will close momentarily. It is recommended that you save your work (game progress) immediately and exit the game.

Download speeds vary based on the available Internet speed in your neighborhood. The Games servers are equipped with the latest technology to utilize the maximum download speed available to you. You can always utilize the Scheduling option that the PC app…

This error can be caused due to conflicts with other programs running on your computer while the PC app is trying to run your Game. It is recommended that you close down other programs while using the PC app to minimize the risk of program conflicts. If the…

You may encounter a few Games that require the nVidia PhysX Driver System Software. One such game series is the Sherlock Holmes Series. Please click HERE to visit the nVidia PhysX Driver website and instructions on how to Download and Install the software…

Some games need the latest hardware updates (also called "Drivers") to work and/or to have the best performance. You need to ensure you have the latest updates for your Video or Sound card drivers. We can help you Update your Video and Sound card drivers.…

The Games service mimics the same games that you could buy on CD-ROM from the store. You don't need a CD to run this service, yet a game may still ask you for one. If it does, you may need to instruct the service to insert or switch to the appropriate CD.…